Public Administration of the Future: A Culture of Learning from Mistakes in the Civil Service – in conversation with coach Sandra Masemann

Modern error communication in public administration

Corporate culture in the public sector

“The biggest mistake one can make in life is to always be afraid of making a mistake,” said the Lutheran theologian Dietrich Bonhoeffer. Nevertheless, many companies and public authorities lack a fear-free and learning-oriented culture of error. Only 51 per cent of business representatives surveyed in the Forsa study ‘Leadership Barometer’ stated that their middle management uses mistakes as learning experiences without assigning blame. How can the public sector shape a culture of learning from mistakes? What methods and tools are available.

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