Public Administration of the Future: Dr Udo Heyder (BAköV) and Gabriele Fröhlich (Führungsakademie BaWü) on quality management at the academies and developments in continuing professional development

Series: Human Resource Development: Concepts, Tools and Strategies

Quality describes the relationship between the actual and required characteristics of a product or service. With regard to professional development, the expectations of citizens and businesses towards the public administration (external) as well as the expectations of staff (internal) should be used as benchmarks. Udo Heyder from the Federal Academy of Public Administration and Gabriele Fröhlich from the Baden-Württemberg Leadership Academy explain how they measure and ensure the quality of their programmes and which topics are currently on the training agenda and will be in the future.

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